1. Introduction Murphy’s Insurance Brokers is committed to protecting your privacy in line with the Protection of Personal Information Act, 2013 (POPIA). This policy explains how we collect, use, store, and share personal information as a responsible party under POPIA. We process data for insurance broking services, ensuring compliance with FSCA, FAIS, and POPIA. Our Information Officer is Llan Kellett, registered with the Information Regulator. Contact: LLAN@MURPHYSINSURANCE.CO.ZA or 082 303 2544.

2. Definitions

• Personal Information: Data identifying you (e.g., name, ID number, contact details, financial history, insurance claims).
• Data Subject: You, the individual whose data we process.
• Processing: Collecting, storing, using, or sharing data.
• Special Personal Information: Sensitive data like health or biometric info, processed only with consent or as required by law.

3. How We Collect Information Directly from you (e.g., via website forms, quotes, claims). Indirectly from insurers, credit bureaus, or public sources. Automatically via cookies (see Cookie Policy).

4. Purposes of Processing

• Provide insurance advice, quotes, and policies.
• Process claims and payments.
• Comply with legal obligations (e.g., FSCA reporting, anti-money laundering).
• Risk assessments and marketing (with consent).
• Improve services via analytics. We minimize data use and retain only as needed (e.g., 5 years post-termination or as per FAIS).

5. Sharing Information With insurers, reinsurers, claims handlers, or regulators (e.g., FSCA). Operators (e.g., IT providers) under strict agreements. No sharing for unrelated marketing without consent. Cross-border transfers (if any) comply with POPIA safeguards.

6. Security Measures We use encryption, firewalls, and access controls to protect data. Breaches are reported to the Information Regulator and affected parties within required timelines.

7. Your Rights

• • Access, correct, or delete your data (request via PAIA manual).
  • Object to processing or withdraw consent (may affect services).

Lodge complaints with the Information Regulator: complaints@inforegulator.org.za. We respond to requests within 30 days.

8. Changes to This Policy We may update this policy; changes will be posted here with the date.

9. Contact Us For queries, contact our Information Officer at LLAN@MURPHYSINSURANCE.CO.ZA or 082 303 2544. Business Address: 107 Turkoois Street, Lyttelton Manor, Pretoria, 0157. Business Hours: 08:00 – 17:00, Mondays to Fridays (closed on Public Holidays, Saturdays, and Sundays).